Privacy Policy

This Privacy Policy explains how Premium Backsplash (“we,” “us,” or “our”) collects, uses, and protects information when you request a quote, place an order, or otherwise interact with our products and services.

Information We Collect

Premium Backsplash may collect customer contact information, including name, phone number, email address, address, order details, and message history, to provide quotes, process orders, schedule service, and send transactional order updates.

SMS / Text Messaging

SMS consent and mobile phone numbers are used only to provide transactional messages related to Premium Backsplash orders and services. SMS consent, mobile phone numbers, and text messaging opt-in data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Message frequency varies. Message and data rates may apply. Customers can reply STOP to opt out of SMS messages or HELP for help.

How We Use Your Information

We use the information we collect to provide quotes, process and fulfill orders, schedule installation and service, send transactional updates about your order, and respond to your questions and support requests.

How We Share Your Information

We do not sell your personal information. We may share information with service providers who help us operate our business (such as payment processing, messaging, and delivery), only as needed to provide our services to you. As noted above, SMS opt-in data and mobile phone numbers are never shared with third parties or affiliates for marketing or promotional purposes.

Data Retention

We retain customer information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Choices

You may opt out of SMS messages at any time by replying STOP. You may also contact us to request access to, correction of, or deletion of the personal information we hold about you.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at info@premiumbacksplash.com.